I watched the Oscars Sunday night, and couldn’t help but think, Detroit all over again. Like the auto industry who failed to respond to consumer demand and imports until it was too late, the film industry is struggling to respond to the changes in how people consume movies and entertainment. And yet, on Sunday night they rolled out a pageant straight out of the Bob Hope, er Borscht Belt era. It was painful to watch. Do they seriously hope this will capture the old Hollywood spirit? Why can’t they read the writing on the wall?
It’s particularly fitting, because today I wanted to write about feedback, in particular, systems of giving and receiving feedback. Much of the literature on the topic of performance management focuses on what performance metrics should be measured, how they should be measured, who should participate in it, and how it should be followed up. There are thousands of methods and systems, and yet there is a growing consensus that the system is broken. Studies are inconclusive about its merits, whether it works, and even if it results in increased, or decreased performance. Not to mention the fact that people generally hate it. (more…)