Do you, like me, have a love/hate relationship to feedback?
I try to be open to feedback, but it’s an uphill battle. I’m a fairly defensive person. Whether that’s due to upbringing or nature, I’ve long since given up trying to find out why. I’ve just learned to manage it (sort of). Probably my big breakthrough moment came about 7 years ago, when I was working with the Portland Police Bureau on re-designing their Crisis Intervention Training (now part of their Behavioral Health Unit). I was part of the initial team running the pilot. After each day, the facilitators would stand in front of the room, and have participants critique each section. It had to be rigorous, because this was the last stop before going live with it. That was what I call now a “no-frills” approach to giving feedback. We needed them to be ruthless and honest, and they were.
It was tough, but it taught me a few things about getting, asking for and making use of feedback. Recently, I asked you, readers of this blog, for feedback on the blog, as I’m going to be making some changes over the next few months. Reading through your responses (which I’ll share soon), was enlightening, and gave me more thoughts on the feedback process. (more…)